It is one of the few podcasts I listen to regularly because it is never boring, covers key contemporary issues, and always offers something new to learn.
In this episode, they discuss Apple’s lack of growth—something that has become increasingly evident even to some of its most loyal users. This is not only due to ongoing issues with inconsistent and often underwhelming customer service—particularly the arrogance sometimes encountered in flagship stores—but also because the products no longer justify their premium prices. The quality has declined, and the lifespan of devices seems shorter than in the past.
Have you ever wondered why, when you call customer service, the recorded message includes a request to treat the representative kindly?
At this point, Apple might do well to begin offering a more competitive dividend and acknowledge that cutting corners on quality and service may boost short- to medium-term profits, but risks undermining its long-term viability.